Refund Policy

Last Updated: October 23, 2025

This Refund Policy describes the terms under which Domain ("we," "us," or "our") processes refund requests for services and digital products purchased through boripenta.biz. By completing a purchase, you acknowledge that you have read and agree to this policy.

Refund eligibility is determined by the type of product or service purchased, the time elapsed since the purchase date, and the extent to which the product or service has been accessed or consumed.

To be considered for a refund, requests must be submitted within the timeframes specified in this policy. Requests submitted outside these windows will not be processed except where required by applicable law.

Refund requests for digital products and online courses must be submitted within 14 calendar days of the original purchase date. Requests submitted after this period will not be eligible for a refund under standard terms.

A refund may be declined if:

• More than 20% of the course content has been accessed or completed
• Any downloadable materials, certificates, or supplementary resources have been downloaded or generated
• The purchaser has participated in live sessions, webinars, or interactive components tied to the purchase
• The digital product has been fully delivered or made available in its entirety

If you are unable to access a purchased product due to a verified technical fault on our end, you may request a refund or an equivalent remedy regardless of the standard refund window. Such requests must include a clear description of the issue and, where possible, supporting documentation.

Monthly subscription fees are non-refundable once a billing cycle has commenced. You may cancel your subscription at any time, and access will remain active until the end of the current paid period. No partial refunds are issued for unused days within an active billing cycle.

Refund requests for annual subscriptions submitted within 7 calendar days of initial purchase may be eligible for a full refund, provided no significant portion of the service has been used. After this window, annual subscriptions are non-refundable, though you may cancel to prevent future renewal charges.

It is your responsibility to cancel a subscription before the renewal date to avoid being charged for the next billing period. Refunds for charges resulting from a failure to cancel before renewal are issued solely at our discretion and are not guaranteed.

The following are not eligible for refunds under any circumstances:

• Purchases made using promotional credits, gift vouchers, or discount codes where the final price was reduced to zero
• Add-on features, upgrades, or one-time consumable services that have been fully delivered
• Administrative or processing fees associated with a purchase
• Services explicitly marked as non-refundable at the point of purchase
• Requests based solely on a change of mind after the eligible refund window has passed

To initiate a refund request, contact our support team through one of the following channels:

• Email: [email protected]
• Phone: +1 604 812 5114
• WhatsApp: Message us on WhatsApp

Your refund request must include:

• Full name and email address associated with the account
• Order number or transaction reference
• Date of purchase
• A clear reason for the refund request
• Any supporting evidence if applicable (e.g., screenshots of technical errors)

Upon receiving your request, we will acknowledge it within 2 business days. A full review will be completed within 7 business days of acknowledgement. We may request additional information during this period to assess your request accurately.

We reserve the right to approve, partially approve, or decline any refund request based on the criteria outlined in this policy.

Approved refunds are returned to the original payment method used at the time of purchase. We do not issue refunds via alternative payment methods or as cash payouts.

Once a refund is approved and processed on our end, the time required for the funds to appear in your account depends on your payment provider. Typical processing times are:

• Credit or debit card: 5 to 10 business days
• Digital wallet or online payment platform: 3 to 7 business days

If you do not see the refund within the stated timeframe, please contact your financial institution before reaching out to us.

We strongly encourage you to contact us directly before initiating a chargeback or payment dispute with your bank or card provider. Initiating a chargeback without first seeking resolution through our support process may result in the suspension of your account pending investigation.

If a chargeback is filed that we determine to be unwarranted based on our records, we reserve the right to contest it and provide relevant transaction documentation to the payment processor.

We understand that circumstances outside standard cases may arise. Situations such as serious illness, bereavement, or significant unexpected events may be considered for a discretionary exception to this policy. Such requests are reviewed individually and are not guaranteed to result in a refund.

To request consideration under exceptional circumstances, please contact us at [email protected] with a description of your situation. Supporting documentation may be required.

We reserve the right to update or modify this Refund Policy at any time. Changes will be effective upon publication to this page. The date at the top of this document reflects when the policy was last revised.

Purchases made prior to a policy update remain subject to the policy in effect at the time of purchase. We encourage you to review this page periodically to stay informed of any changes.

If you have questions about this Refund Policy or need assistance with a refund request, please reach out to our team:

• Email: [email protected]
• Phone: +1 604 812 5114
• Address: 502 4th Ave, Prince George, BC V2L 3G9, Canada